Terms & Conditions

Sleeping Bear Crafts is a trade name of Sleeping Bear Limited, 1 Wheelwright Lane, Burgess Hill, West Sussex RH15 0QS 
Registered in England No. 7771795 -  Registerd Office : Wellesley House, 204 London Rd, Waterlooville PO7 7AN

Payments

We use PayPal to process our online payments.
N.B. We do not store credit card details nor do we share customer details with any 3rd parties.

Patchwork Fabric

We supply fabric in either Fat Quarters (0.5 x 0.55 metres 19.5 x 22 inches)
or multiples of 0.5 metres (full width of the bolt selvedge to selvedge normally 1.12 metres/44 inches)

Downloable Products

Unless otherwise stated, any downloaded files, such as Pattern PDFs etc. are for the sole private use of the customer. These files MUST NOT be copied and/or distributed to any third party in any form, either electronically or in printed form whatsoever, without the prior written consent of Sleeping Bear Crafts.

Printed Products

Unless otherwise stated, any printed product, such as Patterns etc. are for the sole private use of the customer. These files MUST NOT be copied and/or distributed to any third party in any form, either electronically or in printed form whatsoever, without the prior written consent of Sleeping Bear Crafts.

Cancellation of Orders

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this web-site within 7 days of placing your order.

You can cancel an order by emailing info@sleepingbearcrafts.com or calling us on 01444 230152.

If we have not yet dispatched the goods, we will cancel your order and make an immediate repayment.

If we have already dispatched the goods, you will need to return them to us within 30 days of cancellation.

For your own benefit:

Please pack any returned goods with care and protection, preferably in their original packaging, as we cannot be responsible for damage during return shipment.

Please obtain proof of posting.

You may wish to use Special Delivery if the value of the returned goods exceeds £41.00.

Once we have received the goods in a satisfactory condition, we will make a repayment of the full value of the original order, but NOT the cost of the return postage.

Returns and Replacements

We work hard to provide good service and high quality products.

If goods have been damaged in transit, please let us know within 7 days of delivery, and we will arrange for a replacement to be sent. You may be asked to return the goods to us, but we will refund your postage in these cases.

If there are any pieces missing, please let us know as soon as possible so that we can send them on.

If goods are faulty, please return them to us, in their original packaging, within 60 days of receipt. Let us know whether you would like a replacement, credit or a refund. In any case your postage will be refunded.

If you are dissatisfied with the goods for any other reason or if we have failed to provide the level of service you expected, please let us know as soon as possible so that we can rectify the situation.

In all cases please supply the following information:

• Your name and contact details
• Order number (printed on invoice)
• Date received by you
• Product Code and missing items if applicable
• Replacement, credit or refund option

Please pack any returned goods with care and protection as we cannot be responsible for damage during return shipment.

Please obtain proof of posting.

Please obtain insurance (from the Post Office) for faulty or damaged returned goods over the value of £41.00. (The cost of this will be refunded)

Postage and Packing Charges

For the majority of goods our Postage Charge is dependent on the weight of goods ordered and the destination.

For some goods where additional packaging is required, a fixed Postage Charge may apply.

In all cases the Postage Charge options will be shown at checkout, so you will know the total cost before you finally submit your order for payment.

For the UK we offer Royal Mail 1st or 2nd Class postage (2nd Class is only available for orders up to 1Kg), or Courier delivery.

International orders up to 2Kg are sent by Royal Mail Airmail (4kg in EU).

Customers can choose to collect their orders in person at any of our workshops. In these cases ther will be no charge for P&P.
Please enter the details of when and where you would like to collect you order in the customer notes section on the final "submit order" page.
Example P&P prices shown below. (Correct as of 1st Jan 2013)

Personal Details

Please note that we DO NOT pass the names and addresses (including email addresses) of our customers on to any other organisation for any purpose whatsoever. Any personal details gathered by us are used solely for our own customer service and marketing purposes.

If at any time you do not wish to continue receiving information about us or our products at your postal address or email address then please inform us using one of the contact methods described on the Contact Us page.

Workshops and Classes

Full-Day Workshops  - Your place is secured by paying a deposit of 50% of the workshop fee. The balance is payable at the workshop.

If you have to cancel your booking please let us know as soon as possible.
If we can fill your place you may choose to receive a full refund, less a £5 administration fee, or to transfer your booking to another workshop.
If we are unable to fill your place, you will forfeit your deposit.
You may be offered a place on a later date if the workshop is repeated and is not fully booked.

Half-Day Multi-Part Workshops  - Your place is secured by paying a deposit equal to the fee for one session. You will then pay the fee quoted for each class, except for the final session, which is covered by your initial payment.

If you have to cancel your booking please let us know as soon as possible.
If we can fill your place you may choose to receive a full refund, less a £5 administration fee, or to transfer your booking to another workshop.
If we are unable to fill your place, you will forfeit your deposit.
You may be offered a place on a later date if the workshop is repeated and is not fully booked.
If you have to miss a lesson along the way, you will still need to pay for it. You will then receive the handout instructions for that class and if possible some extra tuition may be arranged to cover the missing lesson (usually by attending an extra 1 hour before or after a later lesson in the course).

Half-Day Free-Motion Quilting Workshops must be paid for in full at the time of booking.
If you have to cancel your booking please let us know as soon as possible.
If we can fill your place you will receive a full refund, less a £5 administration fee. If we are unable to fill your place no refund will be made.
You may be offered a place on a later date if the workshop is repeated and is not fully booked.

Half-Day Monthly Courses - you will pay the equivalent of two lessons to book your place on one of these courses. You will then pay the monthly fee quoted for each class, except for the last two lessons in the course, which are covered by your initial payment.
If you have to miss a lesson along the way, you will still need to pay for it. You will then receive the handout instructions for that class and if possible some extra tuition may be arranged to cover the missing lesson (usually by attending an extra 1 hour before or after a later lesson in the course).

Substitutions

Due to the nature of the fabric industry it is not possible to guarantee long-term supplies of a particular fabric since manufacturers often discontinue designs after a certain time.

Wherever possible the kits supplied will include fabrics as shown in the pictures on this web-site and on the product packaging. However, if necessary, other fabrics of a similar design and colour may be substituted.
In all cases the overall colour scheme of the kit will remain the same.